> ## Documentation Index
> Fetch the complete documentation index at: https://support.workbolt.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Technical Help and Support

> How to resolve technical issues and contact the WorkBolt team.

## Check your microphone input

Before every recording:

* Connect your external microphone before opening the platform
* Select the microphone by its exact name
* Do not leave the input set to **Default**
* Do not use your laptop’s built-in microphone
* Confirm that the input meter responds when you speak

Your partner may hear you even when the wrong microphone is selected. Always confirm the exact input.

If the platform keeps selecting the laptop microphone, clear the site’s cookies and microphone permissions, reopen Chrome and select the external microphone again.

## Audio interfaces

If you plan to use an audio interface, contact the team before using it on the recording platform.

Include your:

* Microphone model
* Interface model
* Computer and operating system

Wait for approval before recording through the interface.

## Failed quality checks

If your microphone, background noise or internet connection does not meet the project standard, the platform may prevent you from joining.

This is an intentional quality-control feature and is not necessarily a bug.

### Background noise

If the background-noise check fails:

* Turn off fans, appliances and nearby electronics
* Close windows and doors
* Move away from plugged-in devices
* Try another room

You may not notice a constant noise that the platform can detect.

### Electrical hum

If you hear buzzing or humming:

* Move away from rooms with many plugged-in devices
* Unplug unnecessary chargers and equipment
* Connect the microphone directly to your computer
* Avoid unapproved USB hubs
* Try another USB port or room

## Noise bleed

If you can hear your conversation partner in your own recording:

* Wear headphones at all times. Do not use speakers.
* Lower your headphone volume until your microphone no longer picks up your partner's voice.
* Use closed-back headphones or earbuds to reduce sound leakage.
* Position your microphone closer to your mouth and farther away from your headphones.
* Record a short test clip before joining to confirm only your voice is being captured.

## Echo

If your recording contains echo:

* Make sure your microphone is not picking up audio from speakers.
* Reduce your headphone volume.
* Move your microphone closer to your mouth.
* Record in a room with carpets, curtains, or other soft furnishings to reduce room reflections.

## Microphone placement

For the best recording quality:

* Position the microphone 4–8 inches (10–20 cm) from your mouth.
* Speak directly into the front of the microphone.
* Avoid touching or moving the microphone during a recording.
* Use a stable surface or microphone stand whenever possible.

## Static or crackling

If you hear static, crackling, or intermittent audio:

* Disconnect and reconnect your microphone.
* Try a different USB port.
* Close any applications that may be using your microphone.
* Restart Chrome and reconnect your microphone.
* If possible, test with another USB cable.

## Audio levels

Your voice should be clear and easy to understand without clipping or distortion.

* If your audio sounds distorted, reduce your microphone gain or input level.
* If your voice is too quiet, increase the gain or move closer to the microphone.
* Maintain a consistent speaking volume throughout the recording.

## Browser

For the best experience:

* Use the latest version of Google Chrome.
* Close unnecessary tabs and applications before recording.
* Disable browser extensions that modify audio if you experience issues.
* Refresh the page if your microphone or camera stops responding.

### Internet

If the internet check fails:

* Move closer to your router
* Stop downloads, streaming and video calls
* Use Ethernet when available
* Switch to a more stable connection

Do not continue until all required checks pass.

## Contacting support

Before contacting the team:

1. Check the Support Guide
2. Review Discord announcements and pinned messages
3. Try the relevant troubleshooting steps
4. Take a screenshot of the problem

You may contact us by:

* Emailing [**support@workbolt.ai**](mailto:support@workbolt.ai)
* Posting in the relevant private job Discord channel

Please allow up to **48 hours** for a response. Mark something as urgent only when it is actively preventing you from completing more work.

Do not submit duplicate requests or message multiple accounts about the same issue since it creates communication breakdowns.